Customers lose out by not switching

Customers lose out by not switching

The majority of current account holders are losing money by not changing providers. According to Santander only 7 per cent of customers switched in the past 12 months. 

This is lower than those moving savings accounts, home insurance and phone contracts, according to a report by the bank, and highlights that people are potentially missing out on extra money.

Nearly 40 per cent of car insurance customers have switched provider in the last year, and 33 per cent who hold home insurance have changed, but people are still reluctant to change current accounts.

Younger generations tend to be more clued up with 11 per cent of those aged 18 – 34 changing current accounts in the past 12 months compared to just 5 per cent of those aged 55 or over.

Rod Logan of market research company Datamonitor says customers are more likely to review and switch other products and are generally unaware of the deals available to them with current accounts.

Head of Santander current accounts Gillian Almond says traditionally people have kept their current account for a long time using the ‘hassle factor’ as a reason not to change. At the same time providers have become complacent offering poor rates and few rewards.

However, some providers, including Santander and First Direct, offer cash rewards of £100 for new customers.

The Santander Zero account also pays a high interest rate of 5 per cent on the first £2,500 for the first year, and the Co-operative offers a set of rewards including free travel, breakdown and car insurance with its current account.

Meanwhile the Halifax Reward account pays a flat £5 each month you deposit £1,000 and also gives out £50 for switching to it too.

‘Having a better current account can make a significant financial difference to consumers so it’s important for them to understand that it’s worth shopping around,’ Almond adds.

Comments

I go with uk banks only and banks such as HSBC that set up many years ago and built their customers from scratch.
we don't like this bank or it's name. we don't like it. we are not interested in being paid bonuses. They offer cheap because they don't have anything to offer. Don't give them power just leave them The meaning in this country is going. People used to be serious and you just didn't let people have what they want. You can't just come in and buy out somebodies country. It changes the identity of the people in it and their personalities. People should stick to countries they have reason to be in. You can't just go in and upset people. People liked the name Abbey because the name represents the underlying culture of the country. Alot of people are leaving this country because they can't stand this kind of rubbish. If you have the wrong name you can't come in. Don't go for the cheapest go for the best.
I am short of cash but I stay with Natwest. As long as I don't have to pay fees for having a current account I am happy and being served by respectable staff who would never want to work for Santander

I do not think I lose out by not switching. I have been with First Direct since it's creation and before that with is parent HSBC - more than 40 years in total. Service is the most important factor and service is what I get. I probably couldn't change accounts anyway as I have income much less that what these banks expect each month. I am solvent, living on small pension and savings. I sometimes think that I will try appling for bank account/credit card that is offering a deal but always think they will turn me down as they wont make enough from me know that I am retired. Perhaps banks should give long service awards. I think 40 years deserves at least a pocket watch!

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